So just purchased a PENDVR-EL16C4K-XI after our old unit died. Set up my admin user, and a 2nd base user with only monitor and playback allowed. Used the same ip address and port as the old setup and I'm able to log in and view on both Android and Iphone apps with the base user account. However when trying to setup on the Smart PSS software I'm getting mixed results. On one windows 7 machine it says its logged in, but when you go to populate the sub stream shows 0kb. Another computer just shows locked when entering the password. When logging in on my windows 10 laptop and using the same account it works just fine. The dvr is set to allow up to 128 connections. I did not see an option to allow the user to be reusable or not as I've seen on some other interfaces. Am I missing something?