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Unable to remote connect to new dvr
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capcomp
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June 11, 2014 - 5:55 pm
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Installed a new dvr today and am unable to connect remotely either via web browser or TechProSS Lite on my android phone. I can use logmein to access the network and work with the system. When using IE I get the following error screen;

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When using TechProSS Lite all I get is login failed. We are using a dyndns account that worked ok with the previous dvr. Have opened ports in the router, and verified login credentials.

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capcomp
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June 11, 2014 - 6:34 pm
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When using either Chrome or Firefox I can successfully login remotely but I can not see the cameras. All I get is;

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Jose Malave
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June 12, 2014 - 9:45 am
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What Operating System are you using as well as the browser? 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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capcomp
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June 12, 2014 - 10:43 am
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Windows 7 64-bit

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June 12, 2014 - 10:48 am
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This could be a couple of different issues. I need you to call in to set up a remote session on that computer. Rebooting the DVR may clear it before you call. 

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