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March 18, 2016
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I have tried everything I can think of and I cannot get the live view to work when logging in to the ip address weather locally or remotely. I can do everything else change setting and playback video.
I have the ports 80, 88, 3777, 8000 open to the dvr, which has a static ip address.
The dvr is in a dmz along with a netgear poe switch for ip cameras, and i'm using a Netgear ProSecure UTM-5 firewall/router.
Also the mobile app just says "login timed out" instantly when I click on "start live view" like it doesent even try. I did not change any of the factory port settings on the dvr. p2p is activated.
The dvr functions properly, its just the web part that isnt working.
See AnswerMarch 18, 2016
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In the nat there is no mention of port 37777 being used, it lists 80, 554, 8000, 443, 9010, 9020. Unless i'm missing it somewhere else in the config.
Seems like your using techpross for your app. If this is the case, your using the wrong app. The Prime series DVR's/NVR's use a different app called Guardian Expert.
That explains why your trying to use 37777 like you normally would on our Elite series recorders, however the Prime series uses that new app and port 8000.
Please call (866) 573-8878 Ext. 3 with your order# handy for additional help on this matter if you need it. Thanks.
March 18, 2016
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Yeah, thanks for the tip it helped alot having the right app! I was using the techpross app, it was the only app that this website says to use, I wish I knew this before I spent the $5.
I installed the new guarding expert app and now im able to do video playback on the mobile app, but when I go into the live view I get "error code 413". Does anyone know what that error code is?
I did get to speak with a tech but i was having problems with the computer I was using and the phone got disconnected. I will try tomorrow.
I apologize for replying to an old thread...but I am lost here.
I am also getting "Starting live view..." and then "[Error code: 413]"
I can playback without an issue. So, I guess I am correct with all port forwarding settings. I can also log in using browser so my username and password are correct.
I was wondering if anc6802 found a solution to the error code? I am assuming this error is related to updated Guarding Express app and not my settings.
Thank you in advance.
January 3, 2014
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Error Code 413 Refers to a Network issue. Please forward all necessary ports.
HTTP (80)
Server (8000)
RTSP (554)
You can use this tool to see if the ports are opened.
Answers Post
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
Jose Malave,
At first, I thought it was odd that I have to open port 80. Because, in the past I only had to open port 8000. After setting 80, 8000 and 554 forward my Guarding Expert app worked with live view. So thank you so much!
As a test, I closed port 80 and it still worked. So I guess RTSP port was the one that allowed live view. Which is strange because in the past I did not have to configure this port for Guarding Expert app to work...
Well, my problem is solved. Thank you Jose. Now, only thing I have to worry about is to pass PCI Compliance with these two open ports.
January 3, 2014
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The HTTP Port is for Web Browser use (IE). The other ports are for Mobile use and CMS. To be PCI Compliant why not setup a VPN server within your own network. This allows you to connect to your own network using your Mobile or Computer and since this communication is encrypted it passes PCI Rules. Accessing the recorder using its internal network example 192.168.1.x .
Best of Luck.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
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