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Fails to connect after new router
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warcloudwells
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June 21, 2018 - 5:29 pm
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New Netgear 4300V2.  I THINK I added port 37777 to remote management page.  Now it remembers my new Ext IP address.  But still "fails to Connect".  What am I missing. Thanks for help.

 

Warcloudwells

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June 21, 2018 - 5:39 pm
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Hello,

 

Try going to http://www.canyouseeme.org and testing port 37777. Also make sure the gateway in your recorder matches the gateway of your local network.

 

I hope this helps.

 

Thank you

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warcloudwells
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June 22, 2018 - 8:01 am
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canyouseeme indicates fail on port 37777. And on port 80.  Regretfully, I'm a bit illiterate at this stuff.  what next?

 

Thanks for your help

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Jose Malave
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June 22, 2018 - 9:48 am
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Setup a static IP address on either your computer or device that you want to forward a port to.

Login to your Netgear router.

WNDR43002.jpgImage Enlarger

Navigate to the port forwarding section.

WNDR43003.jpgImage Enlarger

  • Click the Advanced button.
  • Click on Advanced Setup.
  • Click on Port Forwarding / Port Triggering.
  • Click the Add Custom Service button.

WNDR43004.jpgImage Enlarger

Create a port forward entry.

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 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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warcloudwells
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June 22, 2018 - 10:13 am
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I can navigate to the "add Custom Service" button, then click the DVR (192.168.1.108) button.

 

Clicking apply causes fault "Invalid Service Name".  What should the Service name box have in it?

 

Thanks, we're getting closer.  Did not know that a new router would require all this customization.  Does the DVR menu require a modification too?

warcloudwells

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Jose Malave
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June 22, 2018 - 10:14 am
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You can do any name. I normally do the Series + type of port; for example "Elite HTTP"

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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warcloudwells
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June 22, 2018 - 10:23 am
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Ok, will attempt and get back to you.  Thanks

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June 22, 2018 - 10:37 am
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Yay.  Works now.  Without being an IT engineer, I was able to configure port forwarding.  Thanks.

warcloudwells

Another question/topic follows....

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Jose Malave
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June 22, 2018 - 10:41 am
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 It's my pleasure, Please create another topic.

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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