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May 6, 2016
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Hey guys, I'm having trouble connecting to my DVR. I'm using the general config tool and it is locating my DVR but when I click login this message keeps popping up. "Note: Current device IP and PC IP may be not in the same network segment or the port setting is incorrect. Please reset and then try again." My PC and DVR are both plugged into the same router, and I have a static IP address. The DVR says it's connected to the internet but I cannot retrieve the feed through my PC or through my gDMSS app. Any help would be GREATLY appreciated! Thanks.
Are you positive that your PC and computer are assigned IP address to the same network range? Just because the DVR and PC are plugged into same router does not mean they are configured to the same network.
Please be 100% certain the PC and DVR are set to IP addresses within the same range.
Helo,
That means your dvr is not in the same ip range as the network you have it connected to. You have to change it to match. Before you do you have to find out what you have.
May 6, 2016
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How do I see what range I need to be in? I'm sorry, I'm not very good with networking.
Open command prompt on your PC, windows key & "R" at the same time. A run box will poop up, type CMD and kit enter.
Once in command prompt, type ipconfig and hit enter, that will tell you the IP of your computer, telling you the scheme the DVR should be on as well.
Members
May 15, 2015
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Looks like Heath beat me to it - but here you go anyway =
On your PC keyboard - find the Windows 'Flying Flag' key between Ctrl and Alt on the lower left - hold that down and press R one time. That gets a 'Run' prompt up - typ cmd in the prompt and click OK = that will get a black DOS window up. In that window type ipconfig and click Enter. This will show a list of your wired and wireless connection IP addresses. If you are using a wired connection - look for 'Ethernet adapter local area Connection. If you see a 192.168.1.xxx (where xxx is any number) in there - that is your IP address. The first three sets of numbers need to match on your PC and the NVR. (The last number must be different)
(This is all assuming you are on site with the NVR and connected to the same LAN)
Let us know if that helps!
May 6, 2016
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ipconfig is showing some big IPv6 address that I have never seen before. 
May 6, 2016
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and the IPv4 address is 10.1.XX.X which is also not my static IP.
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May 15, 2015
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Ok then - the 10.1.x.x is your LAN address on the PC.
You'll need to have the NVR addressed as 10.x.x.x - first three numbers must match, last number must be different.
You will use that number to connect when you are on the same LAN (Local Area Network).
If you want to connect from off site - you will need to port forward your router, and then use your WAN (Wide Area Network or Internet) address. Easy way to find your WAN address is go to http://www.canyouseeme.org. This will show your internet address and also has a port checker. Use the port checker to make sure your router is forwarding correctly.
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