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September 27, 2013
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I've had my NVR-EL-16 for seven months now and still have not figured out the correct wiring for networking. I've attached an image to show how it's currently setup.
Basically, there are two network ports on the NVR. One of them I have connected to my router (IP gateway) and configured with my static IP info in the menu. The other connects to my 16 channel POE switch, which in turn connects to my cameras. It's configured with the switch's info in the menu (it's a 10.1.10.1 system.)
Problem I'm having: In the NVR menu, I can select only one of the two networks as "Primary." If I select the one connected to the POE switch, I naturally get my cameras online and viewable from my cell phone. If I select the one connected to the IP gateway, I lose the cameras but I am able to successfully make the NVR send out SMS alerts to my cell phone. I need both. I'm not sure why this NVR has two network ports anyway.
I'm quite confused and really need both my cameras online and the ability to send out text alerts when an alarm is triggered. Anyone have any input before I jump off a cliff?
Thanks in advance!
Bob
January 3, 2014
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The NVR will not do any routing you need a router in this mix.
The NVR need to be attached to a Router nothing else gets connected to it. The Two Ports are used for load balancing.
The PoE switch also gets connected to the Router. As well as your Cable Modem. Depending on your model of Cable modem it can act as a router.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
September 27, 2013
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Thanks, Jose. So if I'm understanding you correctly, my layout should look like the image here? (I've also included the electronic pass card system that we use.)
Also, how do I know if my Comcast IP Gateway will serve OK as the router? It does have 4 ethernet ports on the back of it.
September 27, 2013
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Here's the image....
March 29, 2013
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This is correct. That lay out will work and so will a modem/router.
January 3, 2014
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If it has 4 ports on the unit itself it may be able to do routing although it is best to use your own Router just in case you ever change your ISP. What is the make/model?
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
September 27, 2013
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Not sure of the exact model. It's a Comcast Business Class IP Gateway. My router that I can add in is a LinkSys Wi-Fi router. I'm assuming if i connect everything to the LinkSys then connect that to the IP Gateway, everything will configure itself automatically - other than maybe the NVR? What should be in the NVR's Primary Network menu?
January 3, 2014
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If its the SMC8014 Comcast Cable Modem Gateway. Then you can use it for your setup.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
September 27, 2013
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What info should I put into the Primary Network menu?
Thanks again.
January 3, 2014
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I would suggest you calling one of our Techs. so they can configure your network. This way all the items that need to be changed are set properly. 866.573.8878 option 3
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
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