Many times i have gotten calls from customers trying to get their surveillance system to be viewed outside of their network, many complaint that the IP address they had a few days back has changed or that simply the recorder is not working correctly . This is due to the fact that ISP's give out Dynamic IP which means that the IP will change in time unless you pay them for a static IP which in some cases could cost you a lot of money. The solution is to get a service like No IP , DYNDNS etc... 

All of our recorders have the ability to add a service like this that will relay the IP to this service which means you only need to remember mydomainname.dyndns.org as an example and not a sequence of numbers that will in the future change . 

Setup your account with one of these services. I prefer DYN  . Then you can watch this video that will show you what settings need to be changed in your recorder. 

Keep in mind that many routers will do this and in some cases it is better to just add this service using the routers built in settings. 

In my case i have an old Cisco router . 

It is the same way you would setup your recorder . Choose DDNS Service in my case it was DynDNS.org

I chose my Username and my password to match my accounts information and i added the HOST NAME that they provided me . I saved the settings and voila! My router is now updating my DDNS service without the need of any other device. I chose this route as i can remote log into my home server using this method and not rely on my recorder to keep it updated as it is another task it has to accomplish. If you have any questions or concerns please give us a call we will gladly help you with your setup.