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The login return time is up??? Has anyone else had that message

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sss4

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January 30, 2015

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January 31, 2015 - 1:00 pm

Hello,

I received my new NVR a couple of weeks ago and have been testing it with 4 cameras.

Twice now I have had camera 1 go black on the 25th and 30th and say "The login return time is up". I've tried restarting the NVR, deleting it from the menu and re-adding it with no luck. The only way it comes back up is if I unplug the camera from the remote POE and plug it back in again.

I'm thinking that it might be some setting that I can't find.

Thanks for any information.

Techpro Security

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March 27, 2013

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January 31, 2015 - 7:38 pm

Hi,

in order for us to help you better, we will need model. Umbels of both. We also need to know your network layout, cable you are using. Firmware version of both cameras and NVR will be helpful as well.

thanks

bfaridnia

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August 14, 2013

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May 26, 2015 - 12:48 am

Hello,

I am also having this issue.

I have 3 IPOD-EL3MPIR50 3 Megapixel IP Indoor/Outdoor IR Dome Network Security Cameras connected to NVR-ELM-8-DH via a TP-LINK TL-SG1008P 8-Port Giagbit PoE Switch.

Like the OP all three of my cameras were found and viewable fine through the NVR. However now only one of the cameras is having the same issue where after a few days it will disconnect. The monitor on the NVR says "The Login Return Time Is Up".

Some notes:

The camera appears when trying to add a remote device and can be seen by the network (router/etc)
The camera can be pinged locally
The camera shows up as connected status
Removing the camera and re-adding it does not resolve
Power cycling the NVR does not resolve
Unplugging the camera from the POE and reconnecting it resolves however the issue returns soon after
Installed using shielded Cat6 in a residential installation.
Other cameras installed at the same time with the same wiring and the same POE are working fine
Network topology chart can be found attached below.

Please advise.

Order number: T31232-150129

bfaridnia

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May 26, 2015 - 12:51 am

Sorry, cant seem to figure out how to edit my post. Below is a more accuate network drawing

Cameras and NVR go into POE Switch (non POE port for the NVR connection

POE Switch is connected to router.

bfaridnia

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May 26, 2015 - 12:57 am

And lastly, This is also happening on channel 1 of the NVR like the OP's situation.

Guest

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May 26, 2015 - 9:04 am

Have you tried plugging the NVR into the router so it is on the exact same tier as the POE switch? Also, provide a screenshot of your System Information page that shows your firmware number and date.