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tevernham
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April 21, 2014 - 5:08 pm
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Can you please give me the make and model for this camera.  Some viewing software requires this information to search for the camera feed.

 

Thanks, Tom

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Jose Malave
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April 21, 2014 - 5:12 pm
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Are you looking for the RTSP url? Onvif ports etc?

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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Brad Besner
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April 21, 2014 - 5:13 pm
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Hi Tom,

Every camera is manufactured OEM for us in China. There are many different makes and models for the same camera. In almost all cases, if you are not using our software then you will be using the ONVIF protocol. If you can tell us what software you are trying to use we can help you better. 

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April 21, 2014 - 5:14 pm
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Let me know if the software is "GO 1984". There are some tricks to getting the cameras to work properly with it. 

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tevernham
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April 21, 2014 - 5:30 pm
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The viewing software is from Tech Pro Security Products.  It is Security Monitor Pro 5.1 and asks for the camera make and model.

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Brad Besner
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April 21, 2014 - 5:33 pm
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I am sorry, but you must be mistaken. We are Techpro Security Products and we do not have a software called Security Monitor Pro. You should give us a call so that we can assist you better. 

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April 21, 2014 - 5:36 pm
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I have just been through their list of compatible cameras and DVR. Our products are not listed. As big as the list is it warrants a try to see if we can get them to work together, but I definitely need you to call in to see if I can make that happen. 

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tevernham
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April 21, 2014 - 5:38 pm
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Thanks, Daniel.  I will call you tomorrow.

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