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November 4, 2014
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I have installed the camera. It is powered up and connected to my router. Config tool sees it as 192.168.1.108 but I am unable to see it on my network, ping times out. Not sure where to go next.
November 4, 2014
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I believe I have solved my problem. I was using a secondary router; when I plugged the camera network cable in to the primary router the camera was recognized and is now functional.
June 4, 2014
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Good morning glad to see you have the IPTZ up and running if you need any additional help with future configuration don't hesitate to contact us anytime, have a great day and enjoy your new IPPTZ.
November 4, 2014
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Latest problem I'm having is that I'm looking at sites where I can stream my camera output for remote access. I am being asked for the stream profile of the MJPEG stream which they say should look like /cgi/mjpg.cgi. I have no idea what this is.
June 4, 2014
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Hello Jean are you talking about using the RTSP to stream video feeds to a webpage or your just trying to log in using a PC's internet explorer?
January 3, 2014
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jeanian said
Latest problem I'm having is that I'm looking at sites where I can stream my camera output for remote access. I am being asked for the stream profile of the MJPEG stream which they say should look like /cgi/mjpg.cgi. I have no idea what this is.
Try this here: https://www.securitycameraking.....tream-url/
Let us know how it works. Is this for Home Automation where you need MJPEG?
Let me know what exactly you are trying to achieve.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
November 4, 2014
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Sheesh, 
this obviously isn’t a job for an amateur like myself. I was finally able to access the camera locally via browser on both my PC and laptop with full PTZ control although I am having trouble figuring out how to do the same on my Samsung Galaxy Note 3 phone.
The immediate issue, however, is that I want to be able to access the camera feed from anywhere via a web site. I have looked at a couple of sites that offer this service… apparently the service is free for only one camera. However in order for them to connect they say the camera requires RTSP- or MJPEG support and that they need to know the link to the video stream and that my camera manufacturer should have this information. That’s the best explanation I can give in my ignorance of all things technical. Any help you can offer would be appreciated.
January 3, 2014
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Take a look at this Article here: https://www.securitycameraking.....g-webpage/
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
November 4, 2014
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I'm sorry but these links you send me contain way too much information for my old non technical brain to absorb. When I purchased this camera it was on the understanding that I could easily set it up for universal web access. In fact I am just going around in ever frustrating circles.
I opened an account with a cloud service for the purpose of setting the camera up for web service. After several days of trying everything their technical experts had to admit defeat. Following is their final reply:
"I'm sorry but I just can't figure it out. I've played with every feature and function of this camera and I can't get anything to work. This is frustrating as this camera has all the features that should make it work. I can even see that it connects to our servers successfully but never sends anything. For some reason the camera is not creating a video or image with a motion event. I'm not sure why. On top of that I can't even get a Live View out of this camera. It support MJPEG, I can even change the stream accordingly but the path to access this stream is a mystery. I may be able to figure something out with this if I use a different stream. But the fact that I can't get it to send motion events makes me think it is a lost cause at this point. I wish I could have gotten this going but I'm completely stumped at this point. Sorry I couldn't do more."
I don't think I should need to be a technical guru in order to get this thing functional. Do you have anything helpful to offer before I start throwing rocks at the camera?
January 3, 2014
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The Information I gave you is to add the stream to a webpage by using the RTSP stream.You are getting confused. WebService is a Default feature. You will need to add the camera to your network and on your router you will need to open some ports HTTP and TCP. You can use a service like DYNDNS to monitor your IP address that way you do not need to purchase a Static IP. You can reach the camera by using the Domain name of the DYDNDS service or your IP address along with the Port you assigned for the HTTP on your computer and for IOS or Android devices you will use the TCP which if not changed it is 37777.
Our Tech. Team can take care of making these changes for you if you wish. Call 866.573.8878 option 3 
They will take good care of you.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
November 4, 2014
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Thank you, Jose and please forgive my frustration but yes I am confused. Apparently the service I am trying to use doesn't support RTSP but a similar stream path: MJPEG. Although the camera appears to support MPJEG it isn't evident what that path might be.
What we are finding is two problems. First the camera won't send a video clip or image based on motion which, as I understand it, has nothing to do with the streams. We can't figure out how to get it to send video clips or images based on motion detection.
I have set up the FTP and an "event" to send image/video but nothing seems to help.
Basically we cannot get a live view to work without knowing the MJPEG stream. Does the camara have an MJPEG stream available?
Frankly the documentation on the camera..operation manual etc is awful
January 3, 2014
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If you can give me in detail what services and what you are trying to achieve I can tell you which path to take. There is no need to pay a service to get your feeds online when you can do it using code as the article shows. You can go from RTSP to RTMP. RTMP is more of a widely used format.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
November 4, 2014
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The service I'm using is Camcloud which requires an MJPEG path, not an RTSP path. Can you tell me what the MJPEG path for this camera. For example some cameras use:
http://IP:port/videostream.cgi
November 4, 2014
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Therefore in this case the MJPEG path is /videostream.cgi. This is different from an RTSP path.
In addition I'm trying to understand the steps to setup the camera to send me a video clip or image on motion detection to an FTP. Do you have any guidance other than what can be found in the operations manual which is not very clear.
March 9, 2013
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Their website says they accept FTP, H.264 and MJPEG. Well test it ourselves. Their list of supported cameras is tiny. I wonder why.
January 3, 2014
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I have contacted them and they will get back to me tomorrow since their Support team was not available. They told me that Currently it is MJPEG, FTP and RTSP will be the next step they are going to get Developed into their Services. I am going to test different ways to connect our IP cameras to their system and get back to you with my findings.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
January 3, 2014
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Today I spoke with Brendan of CamCloud. We are working together to get the cameras tested and give you the results bare with us while we go through the process of getting the cameras integrated and seeing the different options.
I will keep you posted. 
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
November 4, 2014
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Waiting................
March 27, 2013
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Here is the stream for MJPEG. Although Im able to get the stream from my mac using safari is not nice picture unless you crank the bit rate. Otherwise it will be pixelated. http://<ip>/cgi-bin/mjpg.....lNo>%5D. You will need to remove the brackets for <ip> and the [ for channel]. It should be something like this: http://1.2.3.4/cgi-bin/mjpg/video.cgi?channel=1
So the 1.2.3.4 will be replaced with he IP address of the camera and channel needs to be 1. Noticed that this command uses the Main stream only. Lastly Dahua is abandon this type of support for MJPEG compression and soon will be facing out and unsupported on all there IP line.
Regards,
Your Support Rep.
November 4, 2014
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Thank you for your response.
So, as I understand what you say, it means that it’s possible to use MJPEG but only with a severe loss of picture quality? The assumption being that I will only get acceptable feed back if I’m connected via RTSP?
Obviously I want to have the best picture quality possible so I need to re-evaluate my options.
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