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March 13, 2017
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I have a new PENDVR-EL16-4M and adding IP cameras. In the ADD Cameras I can see the cameras and when I click ADD they go red. In the monitor I get a message "Other network errors".
Any thoughts?
Also when is the best time of day to call for setup assistance?
Tommy
See AnswerMarch 13, 2017
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Also I can get to the Cameras directly from my home network.
Home router connected to POE
DVR connected to POE
Cameras connected to POE
Laptop connected to home router.
I can get to the POE from laptop
I can get to the DVR from Laptop
I can get to the Cameras from Laptop
In the DVR I can search for cameras and it see them I can add then and the status goes RED..
Ideas?
Tommy
January 3, 2014
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What is the model of the camera?
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
March 13, 2017
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Good morning.. Order # ------------
Cameras that have arrived and I am adding are: IPOB-SBE41RZ
Tommy
January 3, 2014
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The PENDVR-EL16-4M is an Elite Recorder and the IPOB-SBE41RZ are Sibell Cameras, these would connect to the Elite Recorder via Onvif, when you add these cameras either manual add or search add you must edit the password as Elite recorders default is Admin as username and admin as the password, for Sibell the user is admin and the password is 123456 unless you change this. Edit the password and let us know if this is the issue that you are having.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
March 13, 2017
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PW was changed during the IP change on the Cameras. I can open the cameras interface on the laptop using the new password and IP. In the DVR the error is "Other network errors". On camera add I left the manufacture as Onvif and changed the PW to the one I set when changing the IP of the camera and the one that I use to log into the cameras web interface.
Tommy
January 3, 2014
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If you are at this location please open a chat link here LIVE CHAT and I can assist you remotely and verify what it could be.
Answers Post
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
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