Avatar
Please consider registering
Guest
Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
Register Lost password?
sp_Feed sp_TopicIcon
playback failed error code hcnetsdk.dll 800
sp_NewTopic Add Topic
Avatar
inunoo
New Member
Members
Forum Posts: 1
Member Since:
July 10, 2020
sp_UserOfflineSmall Offline
1
July 10, 2020 - 4:16 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I am in the process of configuring my ivms-4200 software and in the Remote playback option, I keep getting this error message, "playback failed error code hcnetsdk.dll 800". 

 

I believe my network settings are right. 

 

Can someone please help me

 

Thankserror-800.jpgImage Enlarger

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 820
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
2
July 10, 2020 - 12:32 pm
sp_Permalink sp_Print sp_EditHistory sp_QuotePost
sp_ReportPost

How to fix Hikvision reconnecting error code (ivms 4200 error code hcnetsdk.dll)

1. Power Supply not producing enough amps. (Not enough Power)

The Majority of cases this is the cause of this error. The camera is not getting enough power (Amps). When using a PoE switch,  ensure that the switch is enough to power the camera, for example, PoE, PoE+, etc... 

2. Turn off the auto change stream

The Hikvision IP camera or recorder (DVR/NVR) has two video streams: mainstream and sub-stream. These two types of streams depend on the resolution, frame rate, and compression type (H.264, H.264+ or H.265), when the camera auto changes the stream it can cause the no picture error. 

 

To fix the Reconnecting. Error Code HCNetSDK.dll[91] error code, open up the iVMS-4200 software then go to "Tool / System Configuration". Select the "Image" section and deselect  "Auto-change Stream Type "(As seen in the picture below).
pic2.jpgImage Enlarger

This should do the job. If not, reboot the software, or your computer.

sp_AnswersTopicAnswer
Answers Post

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Forum Timezone: America/New_York
Most Users Ever Online: 727
Currently Online:
Guest(s) 10
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Techpro Security: 404
shockwave199: 179
tubac: 167
Jer7of9: 155
Gilberto: 150
MrDeepFreeze: 136
Night Hawk: 100
Mark: 90
West Coast Jones: 66
ShawnInFL: 64
Newest Members:
torajasgari
healgagichese
jadedblu12@gmail.com
gasman21
Jamie Teeters
scubamaster
JustGene
Robertkanny
Donald
LeoFreskos
Forum Stats:
Groups: 5
Forums: 28
Topics: 1504
Posts: 6003

 

Member Stats:
Guest Posters: 144
Members: 23021
Moderators: 7
Admins: 5
Administrators: Damon Delcoro, Brad Besner, Jose Malave, Damon Delcoro, Tony Petruzzi
Moderators: Zeke Richey, Eric Wilson, Yarden Pinhasi, Joe Shopsin, jwilhelmi, Jorge Nava, Tyler Rittel